U-Save Car Rental Headache

My sister rented a car

for a trip out of town. She was suppose to pick it up the night before she was due to leave. Instead, she worked late and had to do it the morning of her trip. Needless to say, she was running behind schedule.

When she picked up the car, she was in a rush, and signed off on the car. Before she left the terminal, she saw the true condition of it.

Now, look at these pictures, one can tell by them, this did not happen within minutes of picking it up. Also, by the look of it, there is no way, the rental company could not have known about it, or did not collect on this car before.

On her way home, she called the car rental place, told them about the tail lights and marks on the bumper, and that there wasn't an attendant to be found anywhere. (Thank goodness, cell phone companies have records of times and dates of calls made. This comes in handy should someone have to go to court.) We live approximately ten minutes away from the air port.

I took pictures of the damage, on my cell phone, then sent them, along with a note, to the U-Save car rental customer service, on computer, while my sister got on her way. They did respond, with a "hope this matter is settled to your satisfaction" email. Thinking, everything is taken care of, I still kept all the information on my computer, just in case.

The car was returned on the second of April. She waited in line with everyone else for the rental company to open for business.

On the fifth of April, she is checking her bank statement, U-Save, charged her account five hundred dollars! They never called her about it, just took it! What nerve! If she didn't catch it at that time, her checks could have bounce.

The manager informed her, on Monday, that he has to "research" it and also accused her of just leaving the car, without checking out, to which she told him that wasn't true and explained about waiting in line with everyone else. She tried talking to him this morning, but wouldn't get on the phone with her, instead told the girl to tell her, "he's waiting on corporate to get in touch with him".

My sister called the corporate office, and they didn't have all the information and wanted her to fax everything to them. Nine dollars later, corporate received all pictures and communication they asked for. Now, it's a "wait and see" game. But, they did tell her they were going to check into it right away. We'll see.